FAQ
Find answers to common questions about FinWise. Click any question to see the answer.
Getting Started
Questions about signing up, pricing, and security.
Yes! FinWise is available on iOS, Android, and web. Your account syncs seamlessly across all platforms.
FinWise offers a 14-day free trial. We offer affordable monthly and annual plans.
All plans include unlimited accounts, transactions, budgets, and access to all features. View current pricing.
Yes! You can cancel your subscription at any time from Settings > Billing. You'll retain access until the end of your current billing period, and there are no cancellation fees.
Absolutely. We use bank-level encryption (256-bit SSL) to protect your data. We partner with industry-leading secure data providers (Plaid, Yodlee, GoCardless) and never store your banking credentials.
FinWise supports automatic bank connections in the United States, Canada, Europe, and South Africa. We partner with secure data providers in each region:
• United States & Canada: via Plaid and Yodlee
• Europe: via GoCardless (Open Banking)
• South Africa: via Yodlee and Gathr
Even if your country is not listed, you can still use FinWise with manual accounts and import transactions via CSV. You can also contact support to ask about bank connectivity in your area.
Accounts & Banking
Questions about connecting accounts and bank syncing.
FinWise supports over 12,000 financial institutions in the US, Canada, Europe, and South Africa, including:
• US: Chase, Bank of America, Wells Fargo, Citi, Capital One, and thousands more
• South Africa: FNB, Standard Bank, Discovery Bank, Nedbank, Capitec, Absa, Investec and more
• Europe: Major banks across the UK, Germany, France, and more
If your bank isn't supported, you can still create a manual account and import transactions via CSV.
FinWise uses secure third-party data providers (Plaid, Yodlee, GoCardless and Gathr) to connect to your bank. These services use bank-level encryption and are used by thousands of financial apps.
Your credentials are never stored on FinWise servers. The connection is read-only – we can view your transactions but cannot move money or make changes to your accounts.
If automatic syncing isn't available for your bank, you can create a manual account and add transactions manually or via Data Import.
Bank connections can fail for several reasons:
• Incorrect login credentials
• Your bank requires multi-factor authentication
• Temporary issues with your bank's systems
• Your bank requires periodic re-authentication for security
Try reconnecting from the Accounts page. If the issue persists, contact support and we'll investigate.
FinWise syncs your transactions automatically throughout the day. Here's how it works:
• New transactions typically appear within a few hours of posting to your bank
• Most banks update 1-4 times per day
• Pending transactions may appear before they fully clear
• You can force a manual sync by clicking "Sync" on the Accounts page
Note: Transaction availability depends on your bank. Some banks provide near real-time data, while others have delays of 24-48 hours.
Yes! You can create manual accounts and add transactions manually or import them via CSV. This gives you full control without automatic syncing.
Some banks report balances in a way that causes them to appear inverted (positive instead of negative, or vice versa). To fix this:
1. Click on the account to open its settings
2. Expand "Advanced Options"
3. Enable "Invert Balance"
If your balance is still incorrect after syncing, you can manually set the correct balance by opening the account and clicking "Set Balance" from the top right menu. When the next sync brings in a new balance, it will update accordingly.
FinWise requires CSV format to import transactions. If you only have PDF statements, here are your options:
• Log into your online banking portal and look for an option to download or export transactions as CSV or Excel
• Contact your bank directly - some banks can email you transaction history in CSV format upon request
• Use a PDF-to-CSV converter like bankstatementconverter.com which specializes in converting bank statement PDFs to CSV format
Features & Usage
Questions about FinWise features and functionality.
Yes! FinWise supports over numerous currencies including USD, EUR, GBP, ZAR, CAD, AUD, and more. You can have accounts in different currencies, and FinWise will automatically convert them for unified tracking.
Yes! Household budgeting is coming soon, but in the meantime you can add your partner's accounts to your own account and track your combined spending and income together.
You can export your transactions and accounts to CSV format anytime. Go to the Transactions or Accounts page and click "Export" from the top right menu.
Yes! Export your data from your previous app as a CSV file, then use FinWise's Data Import feature to bring it in.
For South African users migrating from Vault22, we have a dedicated migration guide.
Yes, FinWise uses AI to automatically categorize transactions and detect recurring expenses.
Your privacy is important – we never share your data with third-party AI services.
Our AI categorization is highly accurate and learns from your corrections. When you manually change a category, the AI remembers your preference for similar transactions.
You can always manually categorize or bulk-update transactions if needed.
Troubleshooting
Solutions to common issues and problems.
Duplicates can occur if you have both automatic syncing and CSV import for the same account. To fix this:
1. Select the duplicate transactions
2. Use the bulk delete option to remove them
3. In the future, make sure to match imported accounts to existing accounts during CSV import
First, check if your account needs to be reconnected (look for a "Reconnect" icon on the Accounts page).
If that doesn't work:
• Verify your bank credentials are correct
• Try disconnecting and reconnecting the account
If the problem persists, contact support with the account name and we'll investigate.
Go to the Accounts page and look for accounts with a "Reconnect" button. Click it and re-enter your credentials.
This is common when you change your bank password or when your bank requires periodic re-authentication.
On the login page, click "Forgot Password". Enter your email address and we'll send you a password reset link.
Account & Billing
Questions about subscriptions, payments, and account management.
When your 14-day trial ends, your subscription will automatically begin. You can cancel at any point during your trial and you won't be charged.
We offer refunds within 30 days of purchase if you're not satisfied with FinWise. Contact support to request a refund.
Yes! Go to Settings > Billing and follow the instructions after clicking the "Manage Billing" button.
Go to Settings > Profile and click the "Delete Profile" button. You will need to enter your password, and then your entire account and all your data will be permanently deleted.